Shipping Policy

Thank you for shopping with OSG Botswana.

We are committed to delivering quality outdoor and lifestyle products to customers across Botswana as quickly and efficiently as possible.

Delivery Areas

We currently deliver throughout Botswana. Delivery to remote locations may require additional transit time.

Order Processing

Orders are processed during normal business hours, Monday to Friday (excluding public holidays).

Orders are typically processed within 1–2 business days after payment has been successfully received.

Delivery Time

Estimated delivery times are:

• Major towns and cities: 2–5 business days

• Remote areas: 3–7 business days

Delivery times are estimates and may vary depending on courier schedules and unforeseen circumstances.

Shipping Charges

Shipping costs are calculated during checkout based on the delivery destination and order size.

From time to time, OSG Botswana may offer free shipping promotions on qualifying orders.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Delivery Requirements

Please ensure that the delivery address and contact details provided are accurate. OSG Botswana cannot be held responsible for delays or failed deliveries resulting from incorrect customer information.

Damaged Deliveries

If your order arrives damaged, please notify us within 48 hours of delivery by contacting our customer support team. Photographs of the damaged product and packaging may be requested to assist with the claim.

Questions

If you have any questions regarding shipping or delivery, please contact us and we will be happy to assist.