Returns & Refund Policy

At OSG Botswana, customer satisfaction is important to us.

Returns

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To qualify for a return, items must:

• Be unused and in their original condition.

• Include all original packaging and accessories.

• Be accompanied by proof of purchase.

Non-Returnable Items

For hygiene or safety reasons, certain products may not be eligible for return once opened or used.

Products that have been damaged through misuse, negligence, or normal wear and tear are not eligible for return.

Faulty Products

If you receive a defective or incorrect item, please notify us within 48 hours of delivery. We will assess the issue and arrange a replacement, repair, or refund where appropriate.

Refunds

Approved refunds will be processed using the original payment method.

Please allow several business days for the funds to appear, depending on your bank or payment provider.

Exchanges

Where stock is available, eligible items may be exchanged instead of refunded.

Return Shipping

If the return is due to an error by OSG Botswana or a defective product, return shipping costs will be covered by us.

For all other approved returns, return shipping costs are the responsibility of the customer.

Contact Us

Please contact our customer support team before returning any products so we can provide return instructions.